diginomica

Making it pay - disruptive forces in the commerce sector demand more than just a tie-up with OpenAI. Mastercard and PayPal CEOs make their pitches

There are non-traditional rivals coming after the commerce and payments space, but Mastercard and PayPal execs reckon they ...
diginomica

How UK CIOs are governing AI without killing innovation - banking, retail, and academia perspectives

AI governance and innovation are often framed as opposing forces. CIOs from three of the UK's most competitive sectors say the real challenge is building the trust - with customers, colleagues, and ...
diginomica

FedEx's CDO delivers the courier giant's next transformative package, with digital intelligence, systemic simplification, and AI all part and parcel

FedEx has masses of data across its global network. CDO Vishal Talwar is tasked with delivering efficiency, simplification and new revenue generation.
diginomica

CX for industries heats up - SAP's Balaji Balasubramanian on why retailers must balance experience, operations, and, yes - AI

We can't seem to escape the froth of AI versus SaaS. But as my recent talk with SAP' Balaji Balasubramanian showed, we need to take the reckoning further. On the heels of NRF and SAP's Retail ...
Opinion
diginomicaOpinion

How can employers ensure AI does not wreck employee mental health? (Spoiler - lunchtime yoga and a weekly mindfulness session aren't going to cut it anymore...)

The impact AI is having on employees’ mental health is much more complex than just worrying about losing their jobs. This means employers really need to take a much more sophisticated approach to ...