Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

As Anthropic admits a Pentagon blacklist of the company and its tech could cause the business to lose out on "multiple billions of dollars" in revenue, the firm has made good on its threat to legal up ...

Partnering with a long-standing cloud platform provider is serving ALLO Communications well, says CEO Brad Moline.

Zoho's Vijay Sundaram outlines four principles for SaaS success in the AI era - value leadership, system of record strength, platform-based customization, and unified business context. Last month was ...

Patricia Prince-Taggart, General Counsel and Head of Talent at Digital.ai, had an unusual path into the technology sector. When she left law school, she originally wanted to be a public defender, with ...

Founded in 2008, PureGym is a growing business. At the time of our interview, the UK-headquartered international business had 720 gyms, three of which opened that week. The business operates in three ...

No signs of the wretched ‘SaaSpocalypse’ as Oracle turned in a strong Q3. Revenue rose 18% year-on-year to $17.19 billion, with profit of $3.72 billion, up from $2.94 billion a year ago. Total cloud ...