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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
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Users say:
This book is helpful, informative, and easy to digest, making it a recommended read for office/work. It is well organized and provides excellent leadership coaching and mentoring. It is a great performance value for the money and is easy to install and set up.
Review summary
AI-generated content
This book is helpful, informative, and easy to digest, making it a recommended read for office/work. It is well organized and provides excellent leadership coaching and mentoring. It is a great performance value for the money and is easy to install and set up.
Pros
- Easy to digest
- Recommended by professionals
- Sturdy build
- Rich and colorful sound
- Easy to wire
Cons
- Lengthy and unclear
- Underdeveloped concepts
- Lacks collaboration and professionalism
- Long-winded
Read original reviews
Description
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer GroupAs Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderAs Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItAs about courageous leadership."
Specifications
| Publisher | Fire Starter Publishing |
| Format | Paperback |
| Book Condition | New |