Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Verizon is utilizing agentic AI and specialized language models. 2024 was a big year for customer experience enhancements on behalf of Verizon’s customers.

Last week, Verizon (VZ) ignited uproar from customers after it pulled the plug on several beloved discounts at a time when phone bills are creeping up in price. Several Verizon customers took to ...

Verizon’s Administrative and Telco Recovery fee, which, according to the company’s website, helps to “defray and recover certain direct and indirect costs” its agents incur, will allegedly increase ...

Verizon customers on certain 5G plans will soon lose their free Apple Arcade and Google Play Pass subscriptions, and it could ...

Many organizations are taking a cautious approach to using AI agents to enhance customer experience, focusing their efforts on key prerequisites such as AI governance, data quality, and testing.

Auto summarization, or the “gateway drug” for AI in the contact center, is helping call center agents drop from three to four minutes of after-call work following a customer interaction, to 15 ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Instead of spending substantial time perfecting customer presentations, customer success professionals can now use AI tools like Microsoft 365 Copilot or Google Gemini to quickly and easily ...

Verizon (VZ) introduces an expanded AI strategy built for hyperscalers, cloud providers and global enterprises. Verizon AI Connect is a strategy and suite of products and solutions designed to ...