Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

Verizon revamps the My Verizon app with Google’s Gemini AI-powered assistant Verizon has introduced a Gemini AI-backed chatbot in its refreshed My Verizon app. It aims to help users “manage ...