While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their ...

The Verizon CX Annual Insights report noted that 88% of consumers are satisfied with interactions handled by human agents, ...

Despite AI's growing role in customer service, a recent Verizon report reveals that 88% of consumers still favor human over ...

A new Verizon report shows that while AI is helping companies improve efficiency and customer service, most consumers still ...

Companies are using AI to improve customer experience but a report finds there's a gap between efficiency gains and consumer ...

In a move that makes AI “accessible to everyone – not just tech nerds or enthusiasts”, Deutsche Telekom has launched its ...

A recent Verizon report reveals that despite AI's efficiency, 88% of consumers still prefer human-led interactions over AI-driven customer service.

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Brian Higgins, Verizon Verizon is utilizing agentic AI and specialized language models. 2024 was a big year for customer experience enhancements on behalf of Verizon’s customers.

Several Verizon customers took to social media to flag that they received emails from the phone carrier warning them that their loyalty discounts will be removed from their accounts next month. These ...