Verizon’s Administrative and Telco Recovery fee, which, according to the company’s website, helps to “defray and recover certain direct and indirect costs” its agents incur, will allegedly increase ...

Verizon 24/7 live support, new My Verizon app: I don’t actually think you need to update your My Verizon app to get this new look, as their app is mostly just a weird shell for a slow and janky ...

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Customers on older 5G plans lose access to free Apple Arcade and Google Play Pass as Verizon pushes users towards myPlan.

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Provided by GlobeNewswire Jun 24, 2025, 3:30:00 AM ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Telecommunications giant Verizon (NYSE:VZ) reported Q2 CY2025 results , with sales up 5.2% year on year to $34.5 billion. Its GAAP profit of $1.18 per share was 1.5% above analysts’ consensus ...

A potentially major enhancer Verizon sees tremendous potential for AI to enhance its business. It's already using the technology to improve customer experiences and increase efficiency.