Mistrust is compounded by fears of AI “hallucinations”. While 37% of consumers believe AI fabricates information, 59% of CX leaders acknowledge hallucinations risk damaging customer loyalty, ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

New data released today by Genesys®, a global cloud leader in AI-Powered Experience Orchestration, uncovers a critical disconnect between how companies govern AI and what consumers need to feel safe ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have announced $1.5 billion investment in Genesys, a provider of AI-Powered Experience Orchestration. Both companies plan to ...

ServiceNow, Inc. (NYSE:NOW) is one of the Best Stocks to Invest in for High Returns. On August 1, ServiceNow, Inc. (NYSE:NOW) announced that it has agreed to invest $750 million in Genesy, which is a ...

Genesys was acquired by private equity firm Permira Holdings from Alcatel-Lucent in 2012, valuing the company then at about $1.5 billion. Hellman & Friedman invested about $900 million in the ...

Anyma‘s trio of Genesys albums is nearly complete! On Thursday, the Italian-American DJ announced the track list for album The End of Genesys, which will feature collaborations with Sevdaliza ...

Explore the latest strides in AI technology with advancements in protein design, enterprise chip strategies, and the growing ...

Genesys said on Monday it had raised $580 million in a funding round led by Salesforce Ventures, valuing it at $21 billion, as the enterprise software maker seeks to expand its offerings and amid ...