FBI Mobility Program Office Unit Chief David Waters explained why the bureau treats the smartphone — not the data center — as ...

The workflow tool is complex to set up but automates a variety of manual processes, improving employees’ experience.

Citizen expectations are rising, and the cost of missing the mark is immediate. According to PwC, 54% of U.S. consumers say customer experience at most companies needs improvement, and 1 in 3 will ...

The Centers for Medicare and Medicaid Services (CMS) wants to make patients’ medical data more accessible in real time, so they’re better informed about their health and care options, according to its ...

Communications Platform as a Service is becoming a go-to innovation for large and small agencies looking to improve the citizen experience. CPaaS replaces massive call centers and old-fashioned ...

The most effective artificial intelligence infrastructure strategies deliver new capabilities without neglecting governance, security and operational efficiency. Here’s how to ensure AI initiatives ...

With the increased need to do more with less, it’s not uncommon for federal government IT teams to experience pitfalls that can jeopardize their data integrity and availability. Whether it’s ...

Many federal organizations can benefit from a full-stack hypervisor solution and achieve a new level of workload portability and agility. The importance of customer choice cannot be overstated in the ...

Aligning cloud expenditures with strategic goals is key to avoiding unnecessary costs and optimizing budget. A robust, ...