As organizations experiment with placing AI agents on org charts as “employees,” new research shows this framing has unintended consequences. In a large-scale experiment, anthropomorphizing AI reduced ...

When a leader creates friction, organizations default to a single explanation: the leader needs to change. In reality, that ...

Practical advice for executives and fellow board members. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR Executive subscribers. Jonathan ...

AI adoption on teams often fails because of how people experience it. If you want your team to embrace new tools, you need more than a strategy—you need empathetic leadership that understands concerns ...

In the past two years, the professional services industry has spent billions of dollars on AI. The return on investment for most organizations remains elusive. Leaders are frustrated. Boards are ...

Sales teams often believe they are negotiating against difficult clients, but many are undermining their own leverage through ...

The rise of “founder mode” and “main-character energy” as approaches to leadership has pushed many executives toward ...

These skills, along with human traits such as teaming, creativity, and empathy, can determine how organizations make ...

Organizations are increasingly adopting agentic AI, which can change the nature of what artificial intelligence (AI) can do for businesses. Rather than merely producing summaries and writing text or ...

There are countless situations where you’re put on the spot and questioned by an executive. Maybe it’s a board member pulling ...

This is because a large gap separates their technology investment from their ability to apply AI within core systems and real ...

You can’t force accountability—but you can make it easier for people to choose it. When pressure rises, your instinct may be to tighten control. Instead, focus on creating conditions where ownership ...