Ask — Pose a relationship or selling-specific question. Listen — Really listen. Look them in the eye. When a client is ...

DISCLAIMER: Spiffs are not appropriate for every store, but can add a sense of excitement to the sales process for some. It ...

If you’re ready to strengthen your diamond business in 2026, this webinar is for you. In this essential presentation, industry leaders Asaf Herskovitz, CEO of GN Diamond, and renowned sales trainer ...

In INSTORE's current Real Deal scenario, jewelers weigh in on an advertising promise gone very, very wrong. Now it's your ...

Jewelers for Children has named Michael Lerche and J.K. Symancyk as honorees at its annual Facets fundraising event, set for ...

A damaged label shouldn’t mean a mystery package. One jeweler’s emphatic reminder to anyone who ships.

These sneaky, parent-approved words smuggle judgments into every performance review. Try to catch yourself — and others — ...

ASK JEWELERS how to sell diamonds today and you’d expect to hear about clarity grades and certification. Instead, what comes ...

So ... is anybody on your customer list celebrating a 19th anniversary?

Owner Dave Rabellino and jeweler-welder Kevin O'Neill stripped the 1903 building to the studs and rebuilt it themselves.

Brain Squad jewelers reveal what moved in January — and nearly half report sales were up.

The Knot's annual Real Weddings Study is out — and you may be shocked by what it says about lab-grown diamonds.