Stop Helping for Free Are you tired of being the “free design department” for customers who fish for ideas but never buy? Sign industry expert Dale Salamacha suggests a firm approach: charge for your ...

Ask — Pose a relationship or selling-specific question. Listen — Really listen. Look them in the eye. When a client is ...

DISCLAIMER: Spiffs are not appropriate for every store, but can add a sense of excitement to the sales process for some. It ...

If you’re ready to strengthen your diamond business in 2026, this webinar is for you. In this essential presentation, industry leaders Asaf Herskovitz, CEO of GN Diamond, and renowned sales trainer ...

In INSTORE's current Real Deal scenario, jewelers weigh in on an advertising promise gone very, very wrong. Now it's your ...

ASK JEWELERS how to sell diamonds today and you’d expect to hear about clarity grades and certification. Instead, what comes ...

Jewelers for Children has named Michael Lerche and J.K. Symancyk as honorees at its annual Facets fundraising event, set for ...

Owner Dave Rabellino and jeweler-welder Kevin O'Neill stripped the 1903 building to the studs and rebuilt it themselves.

The Australian Opal Centre has announced the return of its nine-day Australian Opal Tour, visiting four opal-producing ...

A damaged label shouldn’t mean a mystery package. One jeweler’s emphatic reminder to anyone who ships.

So ... is anybody on your customer list celebrating a 19th anniversary?

These sneaky, parent-approved words smuggle judgments into every performance review. Try to catch yourself — and others — ...