Under pressure from leaders who demand clearer proof that customer experience teams maximize their business impact, CX leaders enter the budget planning cycle for 2027 determined to scale artificial ...

To further AI integration, Uniqode has also introduced a model context protocol (MCP) connector that lets users manage QR codes and pull analytics directly from Anthropic's Claude. Users can create QR ...

Glia, a banking artificial intelligence solutions provider, today introduced three response modes for Glia Banker, its voice and digital AI agent, to help financial institutions decide how flexible ...

Slant, providers of a CRM platform for financial advisors, today launched Intake Forms, a set of branded, artificial intelligence-built forms for collecting client and prospect information. Rather ...

DemandScience and ZoomInfo, two providers of B2B marketing intelligence and sales acceleration, have partnered to pair ZoomInfo's comprehensive data architecture with DemandScience's marketing ...

RewardinMe, providers of a dynamic gamification platform for marketing campaigns, has introduced an artificial intelligence agent as an intelligent marketing assistant.

NIQ's new genAI capabilities in gfknewron help businesses uncover trends, simplify complex analysis, and accelerate decision-making.

Algolia Dynamic Facets uses shopper behavior to automatically prioritize the most relevant filters for every search, ...

InMobi Advertising has introduced FRAME Attention, a high-attention media product available across mobile in-app video and connected TV. FRAME Attention promises a minimum floor of 8,000 attention per ...

Small Business, a self-serve, consumption-based offering for small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools. 8x8 Small Business is built ...

AI chatbots provide more than just rapid responses; they also ensure high-quality, consistent, and compliant CRM data that ultimately drives higher conversion rates.

As AI agents gain autonomy inside CRM platforms, cybercriminals are exploiting hidden security risks to turn trusted CX automation into a silent gateway for customer data theft.