Pipedrive, providers of a CRM system for small and medium-sized businesses, today launched a native Model Context Protocol (MCP) server, enabling customers to securely connect Pipedrive with ...

Contentsquare also launched its first Snowflake Native App, now available on the Snowflake Marketplace. By combining Contentsquare's deep understanding of digital behavior with Snowflake's enterprise ...

Awin's partnership with ScalePost gives marketers a more accurate view of how artificial intelligence is influencing brand discovery. Acting as an additional measurement layer, ScalePost uses ...

Gartner survey finds that 49 percent of U.S. consumers say generative artificial intelligence has hurt content quality.

For decades, the agent role has been designed around endurance. Take the next call. Find the right answer. Calm the customer down. Document everything. Stay compliant. Keep the queue moving. Be ...

Whether you're planning your first AI agent deployment or expanding existing initiatives, you'll gain practical insights for ...

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.

While most retailers already have loyalty programs and promotional strategies in place, the experience of receiving value hasn’t kept pace with shopper expectations. The issue isn’t a lack of ...

Reputation's GEO Readiness Audit helps multi-location brands understand and improve how they are represented in AI-generated search results.

Dave Rhodes, was named CEO of Verint near the end of February. He brought to the role decades of experience growing and scaling software businesses. He joined Calabrio as CEO in 2024, leading the ...

Jump Unveils Account Opening and Workflow Innovations for Advisors. Jump, a provider of artificial intelligence solutions for advisors and financial services professionals, has re ...

Agentic AI guidance expands CallMiner RealTime, delivering on-demand, context-aware support to contact center agents during live customer interactions.