If companies want an experience to feel individual, they also need to understand the environment in which that individual is making a decision.

Mangosteen Studio's DeadAccount is a sales tool that re-tiers reps' accounts every week and delivers a verdict every Monday.

Thought Industries today introduced the Customer Knowledge AI Platform, which brings fragmented customer knowledge together so businesses can deliver trusted, accurate guidance wherever customers and ...

Zoom Communications at its annual Zoomtopia customer conference introduced the Unified Context Layer and a bunch of artificial intelligence capabilities to help businesses transform rich meeting ...

Cordial's embedded CDP is now headless, giving marketers access to real-time customer data from the AI assistants they already use.

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

Median tenure for chief marketing officers has fallen 35 percent since 2010, according to a study by CMO Huddles, a peer community for marketing leaders, and Findem, providers of an artificial ...

LiveRamp has expanded its partnership with OpenAI, allowing marketers to activate first-party audiences in ChatGPT Ads using RampID. Custom Audiences in ChatGPT allows marketers to personalize ...

Gladly today launched agentic commerce, joining its agentic service to give companies one conversational artificial intelligence engine that sells to and serves customers in one conversation, ...

Guitar Center, the leading retailer of musical instruments, lessons, repairs, and rentals in the United States, was an early adopter of Acxiom's expanded Digital Recognition capabilities, and the ...

Artificial intelligence spending by customer service leaders has surged despite near-stagnant overall budget growth for customer service and support functions, according to a survey by Gartner. The ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...