Platform upgrades give users control over how availability is calculated, how guest information is collected, and how automations run.

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

To help you navigate our AI reality, we present CRM magazine’s 25th annual awards package, in its seventh year as the Industry Awards for sales, marketing, and customer service. Our expert analysts ...

Calendly has released Callie, an artificial intelligence assistant, and Calendly Notetaker, forming a suite of AI tools for meeting scheduling and busywork. Callie acts as a personal AI assistant ...

The Trade Desk's Kokai Zuma brings agentic AI, simplified measurement, and a more intuitive user experience; users will be able to prioritize campaign outcomes by automating campaign changes.

The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months.

AI can accelerate customer service, but only when the knowledge behind it is accurate, permissioned, and ready to reach every customer, agent, copilot, and AI agent. Discover how to turn scattered ...

Contact centers now run on two agent types, human and AI, but most are still managed with tools built for humans only. Join Dana Shalev, Sr. Director of Product Marketing at NiCE, to explore how to ...

Headless 360 is expanding across the Salesforce platform, transforming every Salesforce cloud into reusable enterprise capabilities that authorized AI agents can discover and use.

With WunderKIND Ads' APS integration, publishers unlock new demand while advertisers gain access to WunderKIND's ad formats.

CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...