Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from proof of concept to enterprise-wide deployment.

GReminders leverages the open Model Context Protocol (MCP) to bring smart scheduling and CRM proxy data to top AI workspaces.

The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months.

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

NEW YORK, August 2, 2010 — CRM magazine, the industry's leading publication, announced the winners of its 2010 CRM Market Awards here today, in conjunction with the magazine's CRM Evolution 2010 ...

Cyara, a provider of customer experience (CX) assurance solutions, has added agentic testing and artificial intelligence governance capabilities to validate, monitor, and control AI agents across ...

The QR code has been declared dead and reborn so many times that marketers could be forgiven for treating its latest revival with skepticism. But the numbers are getting harder to dismiss. According ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

Most marketing leaders I speak with are focused on the right problems. Better creative. Cleaner copy. More testing. What they don't realize is that a significant portion of their messages are being ...

6sense, providers of an intelligence engine for agentic go-to-market, has released four major product innovations that put defensible intelligence inside MCP-compatible artificial intelligence agents ...

Clari + Salesloft has expanded its Model Context Protocol (MCP) Server, creating a single revenue intelligence and context layer upon which artificial intelligence agents build. The expansion covers ...