Qualtrics has acquired Press Ganey Forsta for $6.75 billion, expanding its human Experience Management (XM) artificial intelligence and data platform with the scale and depth of its healthcare ...

Influencer marketing doesn't struggle because it doesn't work, but because it's evaluated through metrics too narrow for real consumer behavior.

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

During last week's Knowledge 2026 conference, Brent Leary and ServiceNow CMO Colin Fleming discuss the rapid evolution of the CRM industry, specifically the shift from traditional models to ...

Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.

Boomi Connect and MCP Registry help knowledge platforms and AI agents access governed, real-time enterprise data.

Stackable has released an open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger.

MRI-Simmons' Streaming + Local Study combines cord-cutting profiles and media consumption habits to help advertisers optimize their local media strategies.

6sense admins now have granular permissions control, automated role assignments, and stronger compliance visibility across the platform.

Sprout's social intelligence platform surfaces real-time market signals from social to inform product development, customer care, and more.

Xactly todayat the Xactly Upside 2026 customer conference in Anaheim, Calif., launched the Fleet of Agents and Intelligence Studio, expanding its Intelligent Revenue Platform to help revenue teams ...

MessageGears' new capability gives marketers AI-generated overviews of audiences, templates, workflows, and more.