Payments solutions provider Square has launched a ChatGPT app and Claude plugin, helping sellers get discovered and transact when customers are making purchasing decisions through artificial ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...

Consumers largely prefer what feels genuinely human in an AI-saturated landscape of brand communications, Clutch Research found recently. In the survey, 93 percent of consumers said it matters that ...

Pipedrive, providers of a CRM system for small and medium-sized businesses, today launched a native Model Context Protocol (MCP) server, enabling customers to securely connect Pipedrive with ...

As hundreds of billions of dollars in software market value evaporate, a convenient villain has emerged: AI is killing software-as-a-service (SaaS). There’s only one problem: The “SaaSpocalypse” ...

Attentive, a marketing platform provider, has launched Brand Voice 2.0, the next generation of its generative content capabilities that gives marketers greater control over how artificial intelligence ...

Gartner survey finds that 49 percent of U.S. consumers say generative artificial intelligence has hurt content quality.

Contentsquare also launched its first Snowflake Native App, now available on the Snowflake Marketplace. By combining Contentsquare's deep understanding of digital behavior with Snowflake's enterprise ...

So here’s one measure I’d like to see get more attention: contact center attrition rates going down. Not because AI made the job easier in the lazy sense but because AI made the job better. For ...

Awin's partnership with ScalePost gives marketers a more accurate view of how artificial intelligence is influencing brand discovery. Acting as an additional measurement layer, ScalePost uses ...

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.

Dave Rhodes, was named CEO of Verint near the end of February. He brought to the role decades of experience growing and scaling software businesses. He joined Calabrio as CEO in 2024, leading the ...