Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.

Boomi Connect and MCP Registry help knowledge platforms and AI agents access governed, real-time enterprise data.

During last week's Knowledge 2026 conference, Brent Leary and ServiceNow CMO Colin Fleming discuss the rapid evolution of the CRM industry, specifically the shift from traditional models to ...

Xactly todayat the Xactly Upside 2026 customer conference in Anaheim, Calif., launched the Fleet of Agents and Intelligence Studio, expanding its Intelligent Revenue Platform to help revenue teams ...

In too many versions of the agentic AI story, people are being redefined as managed exception handlers, monitored decision followers, and flexible capacity inside an orchestrated system. Their ...

MessageGears' new capability gives marketers AI-generated overviews of audiences, templates, workflows, and more.

Stackable has released an open developer platform for building rich, branded, interactive experiences on top of Zendesk Messenger.

First Orion, a provider of branded communication solutions, today announced a technology partnership with Glia, providers of a platform for intelligent banking interactions, to deliver an ...

Sprout's social intelligence platform surfaces real-time market signals from social to inform product development, customer care, and more.

Semify, a white-label digital marketing platform provider, today launched its artificial intelligence optimization (AIO) service to help marketing agencies deliver comprehensive digital visibility.

Responsive today launched its Spring 2026 Release, integrating directly into ChatGPT, Microsoft Copilot, and Anthropic's Claude via a Model Context Protocol (MCP) server to help teams generate ...

Marchex's Agent Behavior Solutions helps organizations identify and optimize the agent behaviors that influence appointment rates, sales, and customer satisfaction.