Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.

Luware, a provider of Microsoft-native customer service solutions, today introduced the Luware NimbusOne client for its contact center platform Luware Nimbus. Luware also announced that Microsoft has ...

Contentsquare's updated Experience Platform unifies every signal across web, mobile, conversations, LLMs, and agents, turning them into predictions that drive action.

Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from proof of concept to enterprise-wide deployment. Join CRM Magazine and a ...

For decades, CRM has been the place where organizations store customer information and record what happened. Now AI is turning CRM into something far more powerful—a system that can recommend what ...

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

As technology advances and hackers get ever more sophisticated with their attacks, cybercrime is accelerating, targeting all industries. Nearly one-quarter (24 percent) of all cyberattacks target ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

CMOs are racing to layer AI onto legacy martech stacks to improve efficiency and productivity, but that speed can backfire. If the underlying martech stack is fragmented and unoptimized for AI, a ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

The Trade Desk, an advertising technology company, has introduced Kokai Zuma, the new release of its Kokai platform for planning, buying, and measuring advertising across the open internet. The Zuma ...