Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

EngageOne RapidCX is built for regulated industries. The Fall 2026 release introduces the following AI features to increase efficiency while maintaining control: Communication Builder Agent, which ...

LeadSmart Meridian360 connects ERP, CRM, marketing, quoting, e-commerce data, and other connected systems into one view.

Artificial intelligence is fundamentally reshaping brand loyalty, and the 18th annual Brand Keys Loyalty Leaders List identifies the brands capitalizing on this shift. The 2026 rankings reveal ...

Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron to help agents reason through complex, multi-step workflows and use the right ...

Glia's GRM and Branch unify interaction data across voice, digital and in-person banking, giving complete customer context for personalization and growth.

Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from ...

NEW YORK, August 2, 2010 — CRM magazine, the industry's leading publication, announced the winners of its 2010 CRM Market Awards here today, in conjunction with the magazine's CRM Evolution 2010 ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

The QR code has been declared dead and reborn so many times that marketers could be forgiven for treating its latest revival with skepticism. But the numbers are getting harder to dismiss. According ...

More entrenched and more advanced use of artificial intelligence, particularly agentic AI, heads the technologies that sales leaders expect to be most impactful for their companies and their ...