Most organizations trust the deal data in their CRM. 90% of business leaders say the key terms in their systems match their signed agreements. Yet 64% found a mismatch in the past year.The gap rarely ...

SugarAI's new capabilities turn CRM and ERP intelligence into next best sales actions.

The proof is in the results. From 95% CSAT to $2.4M in measurable impact, these aren't aspirational projections. They are outcomes top brands are achieving with Five9. This year's Customer Success ...

AI agents by 2028Getting AI agents live is only the beginning. The next step is understanding how they perform against business goals. This Gartner report lays out the technical and business measures ...

AI agents by 2028Getting AI agents live is only the beginning. The next step is understanding how they perform against business goals. This Gartner report lays out the technical and business measures ...

Lead the AI experience at scaleAI isn't replacing your workforce. It's changing how work gets done.Many AI initiatives deliver limited value when treated as isolated efforts. To unlock measurable ...

Your AI investment is growing. Your customer experience isn't.99% of organizations are maintaining or increasing AI spend, yet 56% of customers say experiences are the same or worse than last year.

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

Nowadays, competition is fiercer than ever before. Markets open and close quickly, and adversaries can come from around the corner or around the globe. Consequently, success or failure depends on how ...

Winners of our Leaders designation are the ultimate put-the-customer-first companies. Making full use of advancements in artificial intelligence, these vendors provide the tools that develop ...

Customers have mixed feelings using generative artificial intelligence for customer support. A full 50 percent of them say their interactions are easier when companies use genAI, yet 87 percent say it ...

Gladly today launched agentic commerce, joining its agentic service to give companies one conversational artificial intelligence engine that sells to and serves customers in one conversation, ...