New research from Forrester calls on marketing leaders to shift their focus from AI-driven cost savings to preserving creativity and differentiation.

At Constellation’s AI Forum DC in September 2025 and AI Forum Silicon Valley in March 2026, more than 150 artificial intelligence practitioners shared many best practices and lessons learned in ...

Turn fragmented CX data into actionable intelligenceMost enterprise contact centers piece together business intelligence from as many as 45 disconnected systems, leaving leaders with dashboards that ...

Gamified promotion leverages New England Patriots fans to drive loyalty program registration and participation ...

In modern marketing, they say content is king, a phrase that reflects the reality that valuable, relevant, and consistent content is the most effective way to attract, engage, and retain customers.

How Tech Products Really Win Hearts and Minds, brand strategist Lifang He delivers an end-to-end integrated product and brand strategy model to avoid the pitfalls that often tank promising innovations ...

BlueConic provides a customer data platform (CDP) and customer growth engine to unify first-party data from all connected channels into persistent, real-time profiles for individual consumers. The ...

Payments solutions provider Square has launched a ChatGPT app and Claude plugin, helping sellers get discovered and transact when customers are making purchasing decisions through artificial ...

Pipedrive, providers of a CRM system for small and medium-sized businesses, today launched a native Model Context Protocol (MCP) server, enabling customers to securely connect Pipedrive with ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Dave Rhodes, was named CEO of Verint near the end of February. He brought to the role decades of experience growing and scaling software businesses. He joined Calabrio as CEO in 2024, leading the ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...