The Harris Poll Launches QuestRQ for Reputation Intelligence . The Harris Poll today launched Harris QuestRQ (QRQ), a reputation and always-on corporate pulsing system that connec ...

Did your customers feel an experience debt, one that will be paid by you in the form lost loyalty and revenue?

New Channel99 capability helps B2B marketers measure ROI, eliminate wasted spend, and reallocate budget toward keywords and ad groups that engage target accounts.

Omilia, a provider of agentic artificial intelligence solutions for customer experience, and Atento, a provider of customer experience management and business transformation outsourcing services, are ...

Modulate's Ensemble Listening Model is a new AI architecture optimized for accuracy, transparency, and cost in voice interactions.

There's a pivotal shift underway in the brand landscape as consumer expectations jumped 32 percent year over year, representing the largest single-year increase since 1998, brand loyalty and ...

Automation Anywhere, a provider of agentic artificial intelligence solutions, has partnered with OpenAI, bringing together Automation Anywhere's Process Reasoning Engine (PRE) with OpenAI advanced ...

Anonymised, providers of an artificial intelligence data platform for marketers, today launched Audience Lift to transform first-party data into intelligent, high-performance audiences across social ...

In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Brands that combine emotionally resonant awareness tactics with rich machine-readable data will be the ones that stick.

Ketch Opt-Out Sync extends Ketch Identity Sync to ensure consumer opt-out choices are enforced across web, mobile, back-end systems, and downstream ad platforms.

Delivered within Calabrio ONE, Omni Agent Intelligence elevates quality management into a true control tower for modern service operations, replacing fragile, custom business intelligence projects ...