Zoom Communications at its annual Zoomtopia customer conference introduced the Unified Context Layer and a bunch of artificial intelligence capabilities to help businesses transform rich meeting ...

Thought Industries today introduced the Customer Knowledge AI Platform, which brings fragmented customer knowledge together so businesses can deliver trusted, accurate guidance wherever customers and ...

Glance, providers of a personal shopping platform backed by InMobi, has integrated its agentic commerce technology with PayPal, bringing real-time product data and native checkout directly to Glance ...

Customers can use Claude with Qlik to query governed data, inspect trust and lineage, create analytics content, and support selected data and analytics tasks.

Customers have mixed feelings using generative artificial intelligence for customer support. A full 50 percent of them say their interactions are easier when companies use genAI, yet 87 percent say it ...

Wunderkind combines companies' first-party data with a proprietary identity network that recognizes more than 9 billion devices and more than a billion consumer profiles and observes trillions of ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

Guitar Center, the leading retailer of musical instruments, lessons, repairs, and rentals in the United States, was an early adopter of Acxiom's expanded Digital Recognition capabilities, and the ...

Winners of our Leaders designation are the ultimate put-the-customer-first companies. Making full use of advancements in artificial intelligence, these vendors provide the tools that develop ...

OptifiNow, a provider of customized CRM and sales automation solutions for the mortgage, insurance, and consumer finance industries, has integrated with Meera AI, providers of an engagement platform ...

Companies today have more data, more sophisticated technology, and more ways to optimize commerce than ever before. So why is profitable growth getting harder? One reason is that the context ...

Most organizations agree that being customer-first matters. Companies that truly organize around customer insight consistently outperform their peers, growing revenue faster, retaining customers ...