Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron to help agents reason through complex, multi-step workflows and use the right ...

DV's Ask Neura is a conversational AI experience that helps advertisers uncover insights and act on recommendations across social, streaming TV, and the open web.

Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from proof of concept to enterprise-wide deployment.

Moving artificial intelligence from an experimental pilot to a measurable business impact remains one of the greatest hurdles for modern contact centers. While many organizations test conversational ...

CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.

NEW YORK, August 2, 2010 — CRM magazine, the industry's leading publication, announced the winners of its 2010 CRM Market Awards here today, in conjunction with the magazine's CRM Evolution 2010 ...

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

Customers today no longer base their loyalty on price or product. Instead, how they feel after interacting with customer service has a much bigger impact on future purchase decisions. A good ...

For all kinds of businesses, in all industries, and of all shapes and sizes, finding and attracting customers has long been a primary area of focus. And certainly that makes sense. Without customers, ...

The QR code has been declared dead and reborn so many times that marketers could be forgiven for treating its latest revival with skepticism. But the numbers are getting harder to dismiss. According ...