New agentic capabilities in Catalyst by Zoho bring application development, infrastructure, and governance into one integrated lifecycle.

Winners of our Leaders designation are the ultimate put-the-customer-first companies. Making full use of advancements in artificial intelligence, these vendors provide the tools that develop ...

The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months.

With ByteBrew Operate now available in Shift AI, mobile app developers can find the friction, tune it in chat, and ship personalized updates worldwide.

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

CRM’s roots go all the way back to the 1950s with the invention of the Rolodex, which remained a staple on the desks of marketing and sales professionals around the world for decades. Then in the late ...

For decades, fraud has been treated as a security problem. It lives in the risk department. It reports to the CFO, occasionally the CISO, and shows up in board decks as a compliance line item. The CRO ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

As AI agents become ubiquitous, sales leaders should move beyond simply increasing the number of bots and instead focus on integrating AI into cohesive strategies that prioritize data quality, process ...

Intuit has launched Analytics AI, a native conversational analytics agent in Mailchimp that connects performance across campaigns, audiences, and revenue to tell businesses what changed, why, and what ...

Reputation has launched the Generative Engine Optimization (GEO) Readiness Audit, an assessment tool that helps multi-location companies understand and improve how they appear in artificial ...