Customer Data Cloud provider Amperity has released artificial intelligence assistants and real-time capabilities that help organizations act on customer signals the moment they happen. Unveiled at ...

AI Agent IVA resolves customer inquiries through natural conversation using eGain's AI Knowledge Hub. It supports speech-to-text and text-to-speech. It can also escalate calls to live agents and ...

Work AI platform provider Glean and Gainsight, a retention engine provider, have partnered to bring Gainsight's customer health, risk, sentiment, and lifecycle signals into Glean's Work AI platform.

Toast IQ Grow offers more than 20 updates, including an AI-powered Marketing Agent and a reimagined Toast Local app.

Leadership might not be all that interested in the intricacies of a single ad campaign, but they are absolutely right to be concerned about the impact of poor data.

Highspot, providers of an agentic platform for go-to-market (GTM) performance, has released its Spring Launch '26, introducing GTM Agent, which helps enablement, marketing, and revenue operations ...

SurveyMonkey's new MCP connector lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving Claude.

Reputation IQ, AI Reputation Manager, and AI Location Presence Insights give brands visibility into and control over how they are found, trusted, and chosen in AI-driven search.

Within two years, more than half of customer service organizations will double their technology spending, the research firm found. But the job reductions are far fewer, with only 20 percent saying in ...

After many false starts, QR codes have finally found their footing, but marketers need to treat the post-scan experience as seriously as the code itself.

Superagent AI today launched Superagent 2.0, transitioning the software into a unified autonomous workforce with unified artificial intelligence agents, managed telephony, automated email ...

With HubSpot integration, CallRail Voice Assist uses CRM data to recognize callers instantly for personalized conversations.