Qualtrics' new omnichannel capabilities accelerate time to value; automated text analytics enable deep customer understanding; and Experience Agents take the right action in the moment.

Aprimo Agentic DAM moves digital asset management from task-based AI assistance to governed, continuous execution across the content lifecycle.

Partnership between Televox and Twilio enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations.

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers.

Salesforce and NVIDIA are partnering to bring artificial intelligence agents into the flow of work. Powered by Salesforce's Agentforce and Slack and NVIDIA's Nemotron models, organizations can now ...

The two in-store technology leaders align on a holistic, data-driven approach to retail media that unifies CX and measurement.

LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace.

Contentsquare's latest additions help companies understand customer journeys across LLMs, ChatGPT apps, web, and mobile.

FullThrottle Technologies, a provider of first-party data media solutions and adtech operating systems, has launched an enhanced SmartMail offering, delivering an integration that brings ...

Despite unprecedented access to data, most marketers still struggle to translate signals into insight, Brandwatch finds.

The AI Visibility Audit and the GEO Topic Planner help companies sustain relevance and  build more brand trust in a new era of search.

The challenge now is to identify use cases where agentic systems can produce measurable improvements in productivity, quality, and customer experience.