Collaboration combines NIQ's Product Intelligence capabilities with Lula Commerce's platform for digital commerce for convenience retailers.

Zywave, a technology provider for insurance distribution, today introduced Zywave Apex, a complete artificial intelligence growth stack for the front office that provides quoting, account intelligence ...

Ready to move beyond AI pilots and achieve enterprise-scale CX results?AI adoption is accelerating, but many organizations still struggle to translate early success into enterprise-wide impact.

Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace.

Telgorithm, a cloud communications provider, has launched the Rich Communication Services (RCS) Business Messaging (RBM) suite, with two rich messaging formats, Rich and Rich Media, and introduced ...

New research from Forrester calls on marketing leaders to shift their focus from AI-driven cost savings to preserving creativity and differentiation.

At Constellation’s AI Forum DC in September 2025 and AI Forum Silicon Valley in March 2026, more than 150 artificial intelligence practitioners shared many best practices and lessons learned in ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...

How Tech Products Really Win Hearts and Minds, brand strategist Lifang He delivers an end-to-end integrated product and brand strategy model to avoid the pitfalls that often tank promising innovations ...

For all kinds of businesses, in all industries, and of all shapes and sizes, finding and attracting customers has long been a primary area of focus. And certainly that makes sense. Without customers, ...

Contentsquare also launched its first Snowflake Native App, now available on the Snowflake Marketplace. By combining Contentsquare's deep understanding of digital behavior with Snowflake's enterprise ...

BlueConic provides a customer data platform (CDP) and customer growth engine to unify first-party data from all connected channels into persistent, real-time profiles for individual consumers. The ...