Half of U.S. consumers (50 percent) said they would prefer to give their business to companies that do not use generative artificial intelligence to create their consumer-facing content and ...

Uncertainty creates disengagement, which causes CX to drop, Gallup finds. Plus: Consumers prefer brands who avoid genAI use in content, says Gartner.

Regal today launched Copilot, an agent for building artificial intelligence agents. Users can leverage Copilot to create, test, deploy, monitor, and improve their Regal AI agents. With Copilot, users ...

New AI capabilities in Scailyn transform PRM from a passive system of record into an intelligent growth engine.

OptifiNow, a provider of CRM solutions for wholesale mortgage lenders, has integrated with PhoneBurner, a power dialer phone systems provider, to connect targeted contact outreach with outbound ...

Sprinklr, provider of the Unified Customer Experience Management (Unified-CXM) platform, today announced the Spring '26 Release (26.4) with major advancements in artificial intelligence-powered ...

Companies using Akkio will be able to leverage Akkio's AI capabilities in LiveRamp's platform, including surfacing media measurement insights from LiveRamp in natural language for cross-channel ...

PAR Technology, a provider of technology for multi-unit restaurant and retail companies, today launched PAR Intelligence, an agentic artificial intelligence layer. PAR Intelligence is a platform-wide ...

You would think firms would always take action against fraudsters for trying to impersonate them. Think again.

Research firm MarketsandMarkets expects the retail analytics market to grow from an estimated $11.31 billion today to $20.65 ...

Every day, millions of users leave detailed, unsolicited feedback in app store reviews. Almost no CRM or customer ...

M ore entrenched and more advanced use of artificial intelligence, particularly agentic AI, heads the technologies that sales leaders expect to be most impactful for their companies and their ...