Payments solutions provider Square has launched a ChatGPT app and Claude plugin, helping sellers get discovered and transact when customers are making purchasing decisions through artificial ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...

Pipedrive, providers of a CRM system for small and medium-sized businesses, today launched a native Model Context Protocol (MCP) server, enabling customers to securely connect Pipedrive with ...

Consumers largely prefer what feels genuinely human in an AI-saturated landscape of brand communications, Clutch Research found recently. In the survey, 93 percent of consumers said it matters that ...

As hundreds of billions of dollars in software market value evaporate, a convenient villain has emerged: AI is killing software-as-a-service (SaaS). There’s only one problem: The “SaaSpocalypse” ...

Gartner survey finds that 49 percent of U.S. consumers say generative artificial intelligence has hurt content quality.

Dave Rhodes, was named CEO of Verint near the end of February. He brought to the role decades of experience growing and scaling software businesses. He joined Calabrio as CEO in 2024, leading the ...

Contentsquare also launched its first Snowflake Native App, now available on the Snowflake Marketplace. By combining Contentsquare's deep understanding of digital behavior with Snowflake's enterprise ...

Reputation's GEO Readiness Audit helps multi-location brands understand and improve how they are represented in AI-generated search results.

While most retailers already have loyalty programs and promotional strategies in place, the experience of receiving value hasn’t kept pace with shopper expectations. The issue isn’t a lack of ...

Attentive, a marketing platform provider, has launched Brand Voice 2.0, the next generation of its generative content capabilities that gives marketers greater control over how artificial intelligence ...

Awin's partnership with ScalePost gives marketers a more accurate view of how artificial intelligence is influencing brand discovery. Acting as an additional measurement layer, ScalePost uses ...