PAR Technology, a foodservice technology provider, will acquire identity resolution and shopper intelligence platform provider Bridg, a division of Cardlytics, for $27.5 million.

PracticeQ today launched Engage, a patient engagement platform to combat missed appointments. Engage automates reminders, recall, reviews, and secure messaging in one integrated system that keeps ...

Teneo.ai, a customer service automation provider, has expanded its Teneo 8 platform with artificial intelligence agents for the major household appliances industry.

Yottaa, providers of a cloud platform for e-commerce, has launched a Model Context Protocol (MCP) server to offer artificial intelligence-native access to web performance data for developers, ...

Digital marketers have been relying on cookies for decades. They were first introduced by Lou Montulli, a 23-year-old programmer at Netscape, in 1994. Designed as an aid for online commerce, cookies ...

Businesses today that rely on outgoing calls face a harsh reality: Trust in the voice channel for many Americans is fundamentally broken. Fortunately, there’s a resource that can help restore consumer ...

CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...

Yelp, providers of a platform that connects people with local businesses, will acquire Hatch, a lead management and communication platform, for approximately $270 million.

For any strong position there should be an inverse position that is equally as strong. It is the reason we see the law of duality: where in the end categories end up being dominated by two strong ...

We have internal systems, but they had to be able to plug into something.” Aterian sent out a request for proposals, and of all the responses, Genesys offered the broadest set of features through its ...

SOLV Energy considered a few solutions, ultimately selecting eGain’s knowledge management technology because it offered single sourcing of content that could be personalized for different users.

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...