EngageOne RapidCX is built for regulated industries. The Fall 2026 release introduces the following AI features to increase efficiency while maintaining control: Communication Builder Agent, which ...

Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron to help agents reason through complex, multi-step workflows and use the right ...

New capability makes Zig.ai callable fromChatGPT and Claude, allowing sellers to find and enrich prospects, launch outreach, prep meetings, and execute revenue workflows through plain-English ...

Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

NEW YORK, August 2, 2010 — CRM magazine, the industry's leading publication, announced the winners of its 2010 CRM Market Awards here today, in conjunction with the magazine's CRM Evolution 2010 ...

Generative artificial intelligence tools like OpenAI’s ChatGPT, Anthropic’s Claude, Elon Musk’s Grok, Perplexity, and a host of others have taken the world by storm, affecting industries and ...

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

Wunderkind combines companies' first-party data with a proprietary identity network that recognizes more than 9 billion devices and more than a billion consumer profiles and observes trillions of ...

More entrenched and more advanced use of artificial intelligence, particularly agentic AI, heads the technologies that sales leaders expect to be most impactful for their companies and their ...