Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

EngageOne RapidCX is built for regulated industries. The Fall 2026 release introduces the following AI features to increase efficiency while maintaining control: Communication Builder Agent, which ...

Artificial intelligence is fundamentally reshaping brand loyalty, and the 18th annual Brand Keys Loyalty Leaders List identifies the brands capitalizing on this shift. The 2026 rankings reveal ...

LeadSmart Meridian360 connects ERP, CRM, marketing, quoting, e-commerce data, and other connected systems into one view.

Salesforce and NVIDIA today announced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron to help agents reason through complex, multi-step workflows and use the right ...

Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

Join CX and contact center leaders from CDW, Advia Credit Union, and TruConnect as they share their real-world journeys from ...

Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It’s become a critical era. Marketing teams that have spent the past few years experimenting with ...

NEW YORK, August 2, 2010 — CRM magazine, the industry's leading publication, announced the winners of its 2010 CRM Market Awards here today, in conjunction with the magazine's CRM Evolution 2010 ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

The QR code has been declared dead and reborn so many times that marketers could be forgiven for treating its latest revival with skepticism. But the numbers are getting harder to dismiss. According ...

Kraken has unveiled Autonomous Agents, utility-specific artificial intelligence agents that orchestrate complex workflows to deliver customer resolutions at scale. Developed iwith Sierra, Autonomous ...