James Hereford shares his perspective on why sustainable performance starts with better systems and stronger talent pipelines ...

If your front desk is understaffed and patients are waiting on hold longer than ever, you're watching revenue slip away with every missed call. Virtual receptionist services offer a solution that ...

Front-end collection gains are failing to increase net revenue as rising deductibles, complex residual balances, and payer friction erode overall patient collection yield.

On this episode of HL Shorts, we hear from Kat Ascencio-Holmes, system CNO at Sutter Health, about two challenges that CNOs ...

In the face of mounting financial pressures and escalating payer friction, healthcare revenue cycle leaders are pivoting away from fragmented point solutions and tempering their AI expectations in ...

Nurses tend to feel more nervous on the night shift when there aren't many others around to help them, but virtual nurses can ...

"If you're making decisions just based on perception, that's not going to always go very well," says this COO.

Tech-enabled workplace violence prevention strategies are key to a multipronged prevention approach. When it comes to ...

Prosser Memorial Health’s CEO Tim Reed shares how his finance background helped approach decision making in the top role.

The new approach to testing improves diagnostic accuracy, reduces clinically irrelevant findings, and decreases false positives.

The proposed CY 2027 OPPS rule introduces major 340B payment changes, site-neutral expansions, and critical operational ...

Operating room efficiency and performance is a top concern for CMOs and other senior leaders at health systems and hospitals. ORs account for up to 40% of a hospital’s costs and as much as 70% of a ...