Overall satisfaction with auto and property insurer digital experience declines despite lower premiums Inability to easily compare prices and coverage options limits brand consideration Chatbots and ...
TROY, Mich.: 21 Aug. 2025 — During the past decade, JD Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing ...
TROY, Mich.: 14 May 2026 — Electric vehicle (EV) sales volumes may have plateaued, but consumer interest has not faded, according to the JD Power 2026 U.S. Electric Vehicle Consideration (EVC) Study, ...
Overall satisfaction with airlines in North America rises sharply across all segments On-board experience, day of travel experience and value for price paid help drive improvement Recent increases in ...
TROY, Mich.: 12 Nov. 2024 — Despite a September interest rate cut by the Federal Reserve, the average 30-year mortgage rate in the United States has been on the rise during the fourth quarter, ...
Overall satisfaction with Home Improvement retailers increases 1 point (on a 1,000-point scale) Average customer spend in 2026 increases to $1,617 Areas such as clinics, delivery, installation and ...
Dealers looking to lenders to assist in closing deals Dealers increasingly view lenders as collaborative partners 64% of dealers working with the top-ranked captive lender and 56% of dealers working ...
Even with average monthly water bills hovering at $100, nationwide, just $1.00 lower than the record high reached in 2025, ...
Considering purchasing a certified pre-owned car? Look no further. Read what you should look for and what to avoid before you start shopping to get the best possible CPO deal. Learn about inspections ...
The automotive industry continues to be driven by one core consideration— the Voice of the Customer - despite shifting dynamics. JD Power is a trusted advisor in amplifying that voice through a full ...
The JD Power 100-Point Score is based on hundreds of thousands of independent and unbiased opinions of verified car owners.
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