Core digital banking and credit card experience remains strong overall Only 28% of bank and credit card app customers use virtual assistants, with higher overall satisfaction among those users Virtual ...
TROY, Mich.: 8 Oct. 2025 — What would you do with an extra seven minutes and 57 seconds tacked onto your next vacation or business trip? According to the JD Power 2025 North America Rental Car ...
EV app usage has reached a turning point, as higher engagement is now matched by higher expectations, according to the JD Power 2026 U.S. OEM EV App Report, released today. Electric vehicle (EV) ...
Despite significant investment by health plans in new digital tools and improved customer engagement, member satisfaction ...
The percentage of new-vehicle shoppers in Canada who say they are “very likely” or “somewhat likely” to consider an electric vehicle (EV) for their next purchase has increased to 34%, up from 28% in ...
As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices ...
Retail banks have invested heavily in financial advice and support tools designed to create a more personalized customer ...
The total share of financially unhealthy consumers in the U.S. stayed flat at 69% in April 87% of consumers are at least somewhat worried that the prices for everyday items will increase in the coming ...
TROY, Mich.: 19 May 2026 — In an era of elevated interest rates and persistent cost-of-living pressures, more consumers are turning to personal loans to manage day-to-day financial stress, yet overall ...
The automotive industry continues to be driven by one core consideration— the Voice of the Customer - despite shifting dynamics. JD Power is a trusted advisor in amplifying that voice through a full ...
Experiencing fraud is a significant factor that can cause customers to switch financial partners. Banks and payment providers must communicate a sense of security to their customers and recognize the ...
Research top, new vehicles for your needs. The latest J.D. Power ratings and reviews are used, and sometimes, this is from the previous model year.
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