Core digital banking and credit card experience remains strong overall Only 28% of bank and credit card app customers use virtual assistants, with higher overall satisfaction among those users Virtual ...

Despite significant investment by health plans in new digital tools and improved customer engagement, member satisfaction ...

TROY, Mich.: 8 Oct. 2025 — What would you do with an extra seven minutes and 57 seconds tacked onto your next vacation or business trip? According to the JD Power 2025 North America Rental Car ...

TROY, Mich.: 21 Aug. 2025 — During the past decade, JD Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing ...

EV app usage has reached a turning point, as higher engagement is now matched by higher expectations, according to the JD Power 2026 U.S. OEM EV App Report, released today. Electric vehicle (EV) ...

The percentage of new-vehicle shoppers in Canada who say they are “very likely” or “somewhat likely” to consider an electric vehicle (EV) for their next purchase has increased to 34%, up from 28% in ...

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices ...

Retail banks have invested heavily in financial advice and support tools designed to create a more personalized customer ...

The total share of financially unhealthy consumers in the U.S. stayed flat at 69% in April 87% of consumers are at least somewhat worried that the prices for everyday items will increase in the coming ...

The automotive industry continues to be driven by one core consideration— the Voice of the Customer - despite shifting dynamics. JD Power is a trusted advisor in amplifying that voice through a full ...

The Small Business Credit Card Satisfaction Study measures customer satisfaction with the largest small business credit card issuers in the U.S. The analysis provides issuers with a clear distillation ...