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More New-Vehicle Shoppers Consider EVs as Fuel Costs Rise, JD Power Finds

TROY, Mich.: 14 May 2026 — Electric vehicle (EV) sales volumes may have plateaued, but consumer interest has not faded, according to the JD Power 2026 U.S. Electric Vehicle Consideration (EVC) Study, ...
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Insurance Websites and Apps Miss Opportunities to Build Customer Engagement, JD Power Finds

Overall satisfaction with auto and property insurer digital experience declines despite lower premiums Inability to easily compare prices and coverage options limits brand consideration Chatbots and ...
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AI-Based Technologies Improve Customer Experience but Present New Challenges, JD Power Finds

TROY, Mich.: 21 Aug. 2025 — During the past decade, JD Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing ...
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Airlines Deliver Strong Passenger Experience, Despite Industry Challenges, JD Power Finds

Overall satisfaction with airlines in North America rises sharply across all segments On-board experience, day of travel experience and value for price paid help drive improvement Recent increases in ...
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Home Improvement Retailers Upgrade Services and Tools, but Satisfaction Remains Flat as Price Sensitivity Grows, JD Power Finds

Overall satisfaction with Home Improvement retailers increases 1 point (on a 1,000-point scale) Average customer spend in 2026 increases to $1,617 Areas such as clinics, delivery, installation and ...
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Brick and Mortar Dominates Home Appliance Sales, JD Power Finds

TROY, Mich.: 20 July 2023 — Nearly three-fourths (71%) of home appliance purchases happen in-store and 75% of appliance purchases occur on the first visit to the store, according to the JD Power 2023 ...
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Mortgage Lenders That Help Customers Navigate Tough Housing Market Reap Benefits, JD Power Finds

TROY, Mich.: 12 Nov. 2024 — Despite a September interest rate cut by the Federal Reserve, the average 30-year mortgage rate in the United States has been on the rise during the fourth quarter, ...
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Auto Dealers Reward Collaborative Lenders with Greater Loyalty and Business Growth, JD Power Finds

Dealers looking to lenders to assist in closing deals Dealers increasingly view lenders as collaborative partners 64% of dealers working with the top-ranked captive lender and 56% of dealers working ...
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Rental Car Customers Who Skip the Airport Counter Are Significantly More Satisfied and Experience Shorter Pick-Up Times

TROY, Mich.: 8 Oct. 2025 — What would you do with an extra seven minutes and 57 seconds tacked onto your next vacation or business trip? According to the JD Power 2025 North America Rental Car ...
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Speed, Simplicity, Savings: Percentage of Residential Wireless Internet Sign-Ups Doubles That of Wired, JD Power Finds

TROY, Mich.: 9 Oct. 2025 — Residential wireless internet providers are growing more in popularity among new customers compared to wired internet providers, according to the JD Power 2025 U.S.
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Senior Living Community Satisfaction Stabilizes as Staffing and Activities Improve, JD Power Finds

TROY, Mich.: 15 Nov. 2023 — Senior living communities have managed to maintain steady levels of resident and family member satisfaction despite steadily rising costs, which as of the third quarter of ...