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Airlines Deliver Strong Passenger Experience, Despite Industry Challenges, JD Power Finds

Overall satisfaction with airlines in North America rises sharply across all segments On-board experience, day of travel experience and value for price paid help drive improvement Recent increases in ...
J.D. Power

Water Utility Residential Customer Satisfaction Rises Despite Persistently High Costs, JD Power Finds

Even with average monthly water bills hovering at $100, nationwide, just $1.00 lower than the record high reached in 2025, ...
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Rental Car Customers Who Skip the Airport Counter Are Significantly More Satisfied and Experience Shorter Pick-Up Times

TROY, Mich.: 8 Oct. 2025 — What would you do with an extra seven minutes and 57 seconds tacked onto your next vacation or business trip? According to the JD Power 2025 North America Rental Car ...
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Brick and Mortar Dominates Home Appliance Sales, JD Power Finds

TROY, Mich.: 20 July 2023 — Nearly three-fourths (71%) of home appliance purchases happen in-store and 75% of appliance purchases occur on the first visit to the store, according to the JD Power 2023 ...
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Satisfaction with Life Insurance and Annuity Products Climbs as Customers Embrace Digital, JD Power Finds

TROY, Mich.: 12 Oct. 2023 — Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According ...
J.D. Power

Affordability Plays Larger Role in Aftermarket Auto Service, but Convenience Still Drives Business, JD Power Finds

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...
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Top-Performing Airlines Set Themselves Apart with Friendly Staff, JD Power Finds

TROY, Mich.: 8 May 2024 — With domestic air passenger volume up 9.4% year over year 1 and seemingly no end in sight to crowded gates, stuffed overhead bins and expensive fares, 2 airlines have their ...
J.D. Power

How Digital Brands are Siphoning New Customers Across Banking, Investments and Credit Cards

According to the JD Power Financial Services Churn Data and Analytics report, FinTech brands are making meaningful inroads in building market share across the full spectrum of financial services.
J.D. Power

High Costs, Especially for Homes and Utilities, Have U.S. Consumers Turning to Artificial Intelligence for Financial Advice

April Banking and Payments Intelligence Report data shows 69% of U.S. consumers are financially unhealthy, with many struggling to cover utilities and rethink homeownership. More than half have turned ...
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Dirt Bikes Used Values and New Prices

Built for recreation, Dirt bikes are typically lightweight, maneuverable and have an engine size lower than 500cc. Dirt bikes are available in two-stroke and four-stroke engines, with unique ...
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Industry-Leading Automotive Data, Insights & Analytics

Doug Betts is the President, Dealer Solutions at JD Power. He joined the company in 2017. He regularly provides perspective on the state of the automotive industry in media outlets like Automotive ...