The success of in-store personalization experiences delivered by associates hinges on their mobile devices. If associates ...

Minimizing fuss, helping customers keep their holiday traditions alive and righting any problems that come up will be key ...

Advances in optimization are giving retailers new ways to revisit some of these difficult decision-making problems.

Lululemon is bringing back its former product chief, Tara Poseley, as a board member. The industry veteran, who served as chief product officer at Lululemon from 2013 to 2015, joined the board Monday, ...

Checkout inside AI chats is still taking shape. Google’s UCP checkout is limited to “eligible U.S. retailers,” with features ...

The menswear retailer’s new space, which was developed using customer insights, features an area for consultations, fittings and personalized service.

At the end of last year, David’s Bridal noticed something curious in the company’s data. Rush orders for alterations had doubled. “This is somebody who's waited because they are on GLP-1s or on a ...

The chief executive stepped down following the outdoor retailer’s go-private deal. Meanwhile, the agency has been focused on ...