Salesforce, Inc. (NYSE:CRM) is one of the top most profitable NYSE stocks to buy now. On July 31, Genesys announced $1.5 ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

--Genesys ®, a leader in AI-powered experience orchestration, today announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots ...

Genesys, a provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange business apps marketplace.

AWS, Genesys, and Salesforce joined forces with the Linux Foundation’s Joint Development Foundation to form an open-source data model, CIM.

The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest ...