Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

ServiceNow, Inc. (NYSE:NOW) is one of the Best Stocks to Invest in for High Returns. On August 1, ServiceNow, Inc. (NYSE:NOW) ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Rimini Street, Inc., (the "Company") (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and ...

After Figma's stock set a record for a first-day post-IPO gain, D.A. Davidson listed companies that could speed up plans to go public The record first-day rally in design-software company Figma Inc.'s ...