The Global AI in BPO (Business Process Outsourcing) Market is projected to experience significant growth, with its size ...

After Figma's stock set a record for a first-day post-IPO gain, D.A. Davidson listed companies that could speed up plans to go public The record first-day rally in design-software company Figma Inc.'s ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Gain's revenue and operating results have declined due to major customer churn and negative growth trends. Click here to find ...

Big-name bidders, strategic reviews, and PE exits define an active, high-stakes M&A market so far this summer.

Former Cybereason Chief Operating Officer Emmy Linder is new CEO at malware detection and response firm Stairwell, succeeding ...

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Coveo will host a conference call today at 5:00 p.m. Eastern Time to discuss its financial results for the first quarter of fiscal year 2026. The call will be hosted by Laurent Simoneau, Co-Founder ...