Categories for the awards include best use of AI in transformation, best use of technology, M&A, people-led transformation ...

The time to ponder best practice is now - not when a reputation crisis strikes. by Cheryl Chung All the latest news, trends, ...

The American executive faced a difficult gig - and the task confronting her successor doesn’t look much easier. All the ...

Advertising Vendor List CIL Management Consultants partner Tabitha Elwes discusses the findings from the firm’s Women in M&A ...

In the face of market oversupply, tight client budgets, and AI-driven disruption, only the consultancies with a truly ...

Only 25% of enterprise resource planning implementations succeed. But, with a well thought-out plan and adherence to best ...

UK: ON THE WAY UP - How to keep cool in the hot seat - Having to chair a meeting can be daunting, but it ... - ON THE WAY UP - How to keep cool in the hot seat - Having to chair a meeting can be ...

Samsung is putting people at the very heart of its new company proposition. Under the direction of its first-ever chief customer officer, Deborah Honig, the company is evolving from creating ...

On this week’s episode, MT’s editorial team discusses what chatbots think of your brand and how humans and AI agents might work together in the future. The traditional customer journey largely ...

Regulation v Innovation: The fintech leadership dilemma From fraud risk to AI regulation, fintech leaders discuss how to stay agile without breaking the rules ...

Directors sceptical about boards’ contribution to organisations Nearly a third of directors in both the US and UK share the belief that their board adds no value.

Computer says yes: are AI agents the answer to elevating customer service? Agentic AI will enable you to ‘scale your best customer representative’, says Zig Serafin, the CEO of experience management ...