The online-payment platform Zelle is extremely popular with consumers, which helps explain why it's also become a hit with scammers. Another reason: Zelle payments can't be reversed once they're sent.

Banks say their customers love Zelle, but lawmakers say Zelle doesn’t do enough to protect users who lose money to scams.

Now, the federal regulator overseeing financial products is probing whether banks that offer Zelle to their account holders are doing enough to protect them against scams. Two major banks ...

Lisa McRee talked to L.A. Times deputy editor Jon Healey about a federal investigation into Zelle scams.

Now, the federal regulator overseeing financial products is probing whether banks that offer Zelle to their account holders are doing enough to protect them against scams. Two major banks ... the ...

The online-payment platform Zelle is extremely popular with consumers, which helps explain why it’s also become a hit with scammers. Another reason: Zelle payments can’t be reversed once they’re sent.