To begin with, I am giving a rating a 3 based on the following -\n\n1. Size (Positive)\n2. Price (Positive)\n3. Delivery (Positive)\n4. Installation (Negative)\n5. Sales Personnel at Best Buy (Negative)\n6. Overall condition of the product as advertised by Best Buy (Negative)\n\nI was shopping for a refrigerator and had narrowed down my options to side-by-side ones because the 3 or 4 doors were too big and seemed to be taking a lot of space away. This side-by-side I came across at Best Buy checked a lot of boxes. The size at 24.5cu.ft was a decent one for my needs. I liked the fact that this was Stainless Steel and advertised at around $500 below the "New" condition (mine was listed as a Floor Model in Excellent Condition).\nI had asked the Sales person at the store to tell me if there were any damages for which he stated there is none and that it was in "Excellent" condition as mentioned on the sticker. I trusted him and went ahead and paid. When the unit arrived home (delivered as scheduled with no delays), I noticed there was a huge dent on the back (to the side) of the unit. The delivery folks stated they picked it up as is from the store and are delivering it and that they know nothing of it. When I read through the Best Buy terms for when an item is listed in "Excellent" condition, it states that it should be free from dents, scratches or scruffs when mine was clearly not. Also, this was listed as a "Floor Model", but I found some sort of food particles in the fridge and I had to extensively clean the whole unit soon after it was delivered. Not the kind of experience I want to go through for an "Excellent" condition "Floor Model" unit (must have been a return from a customer or something, which is again a miss by the Sales personnel or the Manager of this particular Best Buy location).\nI also noticed that the non-freezer side door was popping slightly out when compared to the freezer door. Everything seems to be working in the fridge (even the doors seem to be shut tight) but I still think that the doors need to be leveled up. This is where I had an issue with the installation of this unit. It seems a bit squeaky when I open that side of the door indicating that the leg might need to be adjusted for it to sit flush on the floor. The delivery personnel were in a rush to get my signature and leave and did not pay attention to the level issue I was mentioning. Isnt that part of their installation procedure where they ensure that the refrigerator is not wobbly or in this case squeaking when left at the consumers location?\nOverall this experience with BestBuy has been far from being satisfactory. I am glad I bought my washer/dryer from another store that were more courteous with prompt communications being sent to me. When those delivery guys were in, they called up an Executive who then verified with me over the phone on the installation and that there was no damage during the process. That felt good, however, Best Buy's wasnt along those lines. Most of my issues thus far has been with Best Buy's Sales, delivery and installation and not the actual product itself. I bought three year warranty on this unit and so I am going to wait to see how it performs. If it starts to give me issues, I am having it returned right back. I might contact Whirlpool to have someone sent over to check on the doors not being in alignment. I will provide an update on the product itself, once I have used it for some time. I wanted to write this review so other buyers who are somewhat crunched for cash, when looking to get a Floor Model or any fridge in "Excellent" condition from Best Buy, please do your due diligence. Insist on the Sales personnel to show you the actual condition of the item you are intending to buy because you could be in for a surprise when the unit you ordered gets delivered to you. Thanks!