Beware of 6.5" hinge depth on this model
Reviewed on www.bestbuy.com·DALK
The issue here is Samsung failed to publish a critical dimension; the hinge cover at the front top of the fridge is now 6.5" deep versus the typical 2.5" to 3", this means you need the full 70" of clearance front to back now or you can't push the refrigerator back to the proper depth. Samsung has every other dimension published and this extra deep hinge cover causes problems if you have a full size over tge fridge cabinet to work around.
Ultimately this is my fault in the end but it should be noted in the manual. This is the 3rd model of Samsung refrigerators I have purchased in the last 16 months, the other 2 had no fitment issues.
Side note, I also talked to cabinet manufacturers/installers and they have since changed their width to 37" for Samsung and other brands due to fitment issues caused by tabs on the back, now they are also recommending 72" heights due to new model designs causing problems.
Again, my fault and I should have physically measured the model in a store but that was a 100 mile round trip to the store and I purchsed online based on past experience.
The fix is of course to cut .25" off the bottom of the cabinet to accommodate the new hinge depth.
You also cannot eliminate the hinge cover because it goes all the way across the top of the fridge and it has wire harnesses connected to it.
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Reviewed on www.walmart.com·Jnieman2000
[This review was collected as part of a promotion.] Our new Samsung 28 cu. ft. 4-Door French Door Refrigerator with Flex Zone Drawer in Stainless Steel (RF2BR7201SR/AA) was delivered last week and we are beyond words happy! Our old refrigerator was about 12 years old and an old fashioned side-by-side. Even though it was 25 cu ft. the design was poor and held very little. My husband didn't want to replace it until it died, so I was pretty much wishing every day for that to happen. It was finally when it started coughing that we broke down and went shopping for a new one. I looked at so many on the showroom floor. Every time I would open up a Samsung refrigerator it was just astounding how beautiful the insides were compared to the other models. The lighting is just fantastic and the inside is so smartly designed to make use of every inch!\n\nThere are three glass shelves in the refrigerator that are as wide as the fridge. The top shelf on the left will flip up and allows you to be able to place very tall items on the shelf. We find this very helpful because my husband loves his pitcher of sweet ice tea and his cans of whipped cream. The shelves hold so many items that I am able to stack my storage containers on them to make it nice and neat. \n\nThere are three shelves in each door. The bottom shelf in the door is big enough for two full gallons of milk. The next one up can hold about 10 condiment bottles like ketchup, mustard, mayo etc. The top one can also hold the same amount. On the left door there are three shelves. They are formed around the ice maker which takes up part of the door. Still a nice place to store small condiment bottles.\n\nJust under the shelving are two deep drawers. One on the left we use for deli items and on the right we use for our fresh vegetables. These drawers hold all you'll need. They keep the veggies crisp and the drawers are clear so I am able to see at a glance what I have. \n\nIn the middle just below the deli and vegetable drawers is the water filter. You just unscrew it and put in a new one. Very easy to use.\n\nThe refrigerator we selected has 28 cu ft and has four doors which includes what is called a Flex Zone. The Flex Zone is an extra drawer that holds an amazing amount of bottles, cans, food or wine. My favorite part is there is a temperature gauge on the inside of the refrigerator where you can control the temperature of all zones. For those who are into wine, this is like having a built-in wine cooler! The temperature on the flex zone could even be turned down and it could become part of the freezer! We have kept it part of the refrigerator because it is the perfect place to put all of those small items that just roll around or get in the way in the fridge and to store our beverages and my husband's wine. \n\nOne thing I really love is the ice and water in the door. With just a tiny touch you can change between crushed, cube and water. The taste of the water is so good after we flushed it when we first got it with a gallon of water per the instructions. I use it multiple times a day as I am a big water drinker and the flavor of the water is important to me. You can tell by the taste that the filter does a great job of filtering out the impurities. \n\nI am really taken by the size of the freezer. It is gigantic. It has a deep area on the left in which you can store so much. I currently have about 20-30 large items there. Then on the right I have about 40 items mostly meat. This all is taking place during the pandemic and we are making large orders for food to stay stocked. A recent order consisted of over $400 worth of groceries. I wiped everything and put it away and was pleasantly surprised that the refrigerator didn't seem full. This was a shocker. I love it that there is so much room and it is easy to see what you have. An additional bonus to the freezer is that just above the bottom freezer bins is a a two-bin freezer drawer. It is just the right depth to keep half gallons of ice cream and other ice cream treats. There is plenty of space left for bags of veggies or whatever medium size items you have.\n\nOverall I am extremely pleased with our purchase and would do it again in a heartbeat.
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Reviewed on www.homedepot.com·SLewis
We bought this just over two yrs ago. It’s been good. Can’t really complain about it. But now that it’s out of the original warranty it quit cooling. Ended up being a cooling line clogged. My real issue is with their warranty department. Because the cooling system has a 5 yr warranty. Which we thought was great. Until they kept having us jump thru hoops to provide documentation of our purchase. Multiple calls multiple text. Multiple submissions. Denial after denial. Total of just over 5 weeks to get them out to fix it. That’s way too long. Always plenty of excuses why they can’t come. Never on our schedule. And don’t be surprised.. it’s not free. You still pay trip and labor charges. Personally… I’ll never buy nor recommend a Samsung product.
See moreSee lessWe have had our refrigerator...
Reviewed on www.walmart.com·No spare parts any where
We have had our refrigerator for three years now. Although I love the refrigerator within a year, the ice maker grows up and refuses to make ice now the seal on the freezer has given away, and there are no way to get a replacement seal for our freezer we are in the eighth week waiting for it and told it's gonna be another 5 to 6 weeks yet. I don't know that I can recommend this freezer because of the replacement parts delay. So now I have a freezer that everything is frozen together and we can't use it anymore !!! waiting on parts.
See moreSee lessFunctional, poor quality doors and handles
Reviewed on www.homedepot.com·Timmy
I've owned the unit for ~3 years, functionally in terms of cooling, space and layout the refrigerator seems to work fine. The ice maker has been mostly ok, I've had a single incident freezing up and had to address as others. \r\nExternally, the fridge is poor. It's easily dentable (as I saw in reviews before purchase) and as you can see in the photo below the handle has broken off. This also seems common and there is no replacement part but others have a path to repair. I wouldn't buy again.
See moreSee lessBottom glass
Reviewed on www.homedepot.com·Nadine
It is very disappointing that paying this price for a refrigerator! They have made it impossible to just lift the glass to clean it. They have it pinned down that there is a need for tools to try and pop it out! But it really isn’t even that easy! You need two people to pop it out, just to clean this refrigerator!!! And there are absolutely no instructions on how to do even that!!! I don’t recommend this product if you never want a clean refrigerator again!!!!
See moreSee lessfast cooling
Reviewed on www.walmart.com·flboy
after 1 yr of use this fridge has excellent cooling/recovery when we load it up from a shopping run, or when we do a big family dinner. not so good is the ice dispenser, no feedback from the buttons, and the ice container must be up against the dispenser or ice flies out from the dispenser. worse is the design of the bottom glass. need 2 people and a small blade screwdriver to pry the locking tabs in to release the bottom glass. very, very difficult to remove.
See moreSee lessThis was such a cool...
Reviewed on www.walmart.com·Marc
This was such a cool center piece to my kitchen, for about a year. Then the hub would regularly lose connection to my home network. Then the ice maker started constantly freezing up and jamming / not producing ice. I heard these problems are fairly common for this model, and threy are known fixes, but none of them are covered u der warranty that I know ove nor do they begin happening within the first year, which is all the manufacturer's warranty is good for.
See moreSee lessThis is an okay refrigerator.The...
Reviewed on www.walmart.com·VermontDan
[This review was collected as part of a promotion.] This is an okay refrigerator.The ice maker takes up too much space, there is no light for the water dispenser which is absolutley absurd, the ineterior shelves don't allow for much adjustment, the water dispenser is very slow and the ice takes a long time to come out. On the plus side the temperature adjustable drawer is nice - though I wish it could be used as a freezer.
See moreSee lessYou have to be able...
Reviewed on www.walmart.com·Krackley41
You have to be able to turn off your water source to change the water filter. It's a heavy unit and very difficult to tug out. The refrigerator itself is nice. If you are not willing/able to pull the unit out every time, or turn your water off at the source, you need to change the filter, I recommend going with a different company. I will NEVER buy another Samsung appliance.
See moreSee lessTerrible ice maker!
Reviewed on www.lowes.com·kpowell86
Very disappointed with the ice maker of this fridge. It is LOUD, freezes over, and hardly makes any ice. The ice that does dispense is not great-in shape or taste. Not impressed. Looking into buying a countertop ice maker, which is absolutely absurd considering how much we paid for the refrigerator. It may be esthetically pleasing, but needs improvement in function.
See moreSee lessI loved the refrigerator until...
Reviewed on www.walmart.com·SamsungPhonesOnly
I loved the refrigerator until the ice maker stopped working. It worked just fine for about 2 years and then I started hearing a dripping. With a day or 2 the ice maker was no longer working. So I've been without an ice maker for about a year. It wasn't until it broke that I started seeing a lot of bad reviews for Samsung appliances.
See moreSee lessThree years in and ice...
Reviewed on www.homedepot.com·Dboso
Three years in and ice maker leaks water. I bought the whole kitchen suite and now microwave is out, oven digital display lights up everything and the fridge ice maker leaks water…
See moreSee lessRefrigerator
Reviewed on www.lowes.com·Barbara
Im upset because freezer has a place for a snap on shelf and they told me they don’t furnish the shelf the old one had the shelf with it
See moreSee lessLove the fridge. I’f only...
Reviewed on www.homedepot.com·stillsamsungproud
Love the fridge. I’f only the ice machine worked. Recall for freezing
See moreSee lessReally love the room and...
Reviewed on www.bestbuy.com·Allen
Really love the room and the flex drawer, The flex drawer allows you to have a just above freezing but much colder than The main fridge, perfect for meat, breads, anything you want to preserve longer. My potatoes seem to stay perfectly fresh in the veggie drawers. I’m able to keep my large coffee creamer, milk and orange juice in the door the other shelve easily has my tall, large mayo, ketchup, relish mustard and top door shelve has jam etc. I also like being alerted when the door was a not shut, that has helped a lot. \n\nThe bad is: what fridge has a water dispenser that has no drip tray or a light! The water goes on the floor because the dispenser protrudes beyond the would be drip tray area so it goes directly on the floor! No light is annoying and frankly unreal.
See moreSee lessOh my this refrigerator is...
Reviewed on www.walmart.com·Katgar1977
[This review was collected as part of a promotion.] Oh my this refrigerator is beautiful. It is stainless steel with a fingerprint resistant finish. Which is wonderful with having small kids around. I love the elegant look of the fridge. The ice maker on it gives you the option of crushed and cubed ice. It has metal cooling which helps to keep your fridge at a constant cooling temperature through out the whole fridge and the twin cooling control helps keep your food fresher longer. The flex zone door has four different temperatures for different food groups and has a divider that you can adjust to how big you want each space to be. There is a knob you turn and you just move it around until you find your perfect fit then you just turn the knob again and it's locked into place. The shelves on the fridge are so nice the top one has one that folds up to the left so that you can store larger jugs like tea jugs easier. And the second self has one the will slide back half way in case extra space is needed there. The fridge is nice and quiet you don't hear it at all not even when making ice. Our favorite part of the fridge is the family hub. I have to admit I didn't think I would use it much but I was wrong. It makes life so much easier. The set up was a breeze for it and now I have my calendar and shopping list connected with an app on my phone. It lets me access my calendar at just a touch of a button to see all my appointments and I can add stuff to my shopping list from either my phone or fridge and as I check things off on the app at the store it also marks them on my fridge. It also has where you can see inside your fridge without having to open it and let cool air out or if you are in town and not sure how much milk or something you have left you can just check your app to see what you have by looking inside your fridge also on the app.You are also able to mirror your Samsung tv to your fridge so you can watch things as you cook or other compatible appliances . Or you can just tell Bixby to play pandora and you are able to listen to your favorite station as you work. If you happen to be busy and can't use your hands you can also always tell her to change the station or turn the volume up or down without having to stop what you are doing. It also allows you to upload your family photos to your fridge. My little ones love seeing their pictures as my screensaver and they will sit and watch the pictures as they play on the screen. You can add up to 5 pictures to the first screen and when you open or close the door they swing back and forth like if you had them hanging on the door. Which is a cute design. We also love drawing on the screen using the drawing app. It has a sensor on the fridge that you can turn on or off that when you walk up or close to it the hub will light up or start playing your screensaver. Which is nice when walk in to a dark kitchen at night. The freezer is so big it can hold more than you expect. Everything about this fridge is wonderful Samsung out did themselves on this Refrigerator. It's the focal point of my kitchen now and keeps everything at the right temperature it should be. The design is absolutely gorgeous. There is so many great and neat things you can do with this Refrigerator.
See moreSee lessThe fridge is very functional...
Reviewed on www.walmart.com·Emile
[This review was collected as part of a promotion.] The fridge is very functional and versatile. I like the freezer drawer at the bottom.\nThe only drawback is that the bottom glass shelf in the main compartment cannot be removed to be washed. Right now, I have a nasty mark under the glass from an earlier spillage. I hate that I can't remove that shelf to clean it but have to see it every time I open the fridge. :(
See moreSee lessOverall, this refrigerator is excellent....
Reviewed on www.homedepot.com·Tim B
[This review was collected as part of a promotion.] Overall, this refrigerator is excellent. The storage capacity is generous, the FlexZone drawer is very convenient, and the design looks great in stainless steel. The only downside I’ve noticed is that the water dispenser tends to drip occasionally. Aside from that, I’m very happy with it."
See moreSee lessI love this fridge, it...
Reviewed on www.walmart.com·Dsmith119933
[This review was collected as part of a promotion.] I love this fridge, it keeps my food cold and makes sure it don't go bad. I love the flex drawers and how you can adjust it for refrigeration or freezing food. With the ability to store a lot of food, and able to keep a nice look, this is a very good option for families.
See moreSee lessImprovements needed.
Reviewed on www.lowes.com·Edgar
[This review was collected as part of a promotion.] The tray for the water / ice dispenser should be deeper to catch any water or ice that may spill or melt ( too shallow). The shelves inside are spaced poorly for 1 gallon milk containers ( even moving it leaves no space for other items.
See moreSee lessGood
Reviewed on www.homedepot.com·Jecc
I've had this fridge for over a year now. It works great. I love the beeping sound it makes when left open for a while. I'm giving it 4 stars instead of 5 because the fridge part (top) is not very spacious but works well for people who love to store a lot of items in the freezer.
See moreSee lessI've had the refrigerator for...
Reviewed on www.walmart.com·John
I've had the refrigerator for about three years now the only problem I have is with the sound that comes out of the speaker under the LED screen, which is awful! Door muffled and when I called Samsung to come fix it, they couldn't even do it. Sad nice product awful sound.
See moreSee lessGood value
Reviewed on www.lowes.com·Donna
I love having the FlexZone drawer where we can decide the temp to use. We also like the split shelf and the shelf next to the icemaker that will flip up, if needed. The price was a good value. The water/ice in the door does not work as well as other refrigerators.
See moreSee lessBought new, Great refrigerator but...
Reviewed on www.homedepot.com·Disappointed
Bought new, Great refrigerator but ruined by poor icemaker. no longer makes ice. Unfortunately I can find no ice buildup in the icemaker so I can only assume it’s something mechanical.very disappointed as I have all Samsung appliances in my kitchen
See moreSee lessI love this fridge, the...
Reviewed on www.bestbuy.com·IvetteO
I love this fridge, the ice maker drawer could be bigger that's my only dislike. I love the beeping sensor which tells me fridge is not shut all the way.
See moreSee lessHad a competitor's two door,...
Reviewed on www.walmart.com·Mojo
[This review was collected as part of a promotion.] Had a competitor's two door, two drawer refrigerator which we loved. Buyer asked for it when we sold our house 6 years ago. A Samsung refrigerator came with the new house and we really liked it. When our garage refrigerator went out, we decided to move the Samsung to the garage and get a drawer refrigerator. We looked at the brand we had at our old house and the Samsung. Turns out we liked the Samsung better, so we purchased it. We are very pleased with the purchase. The freezer capacity is very large, yet we are able to find items easily. The shelf arrangement is very flexible and again, makes it easy to find things. The drawers in the refrigerator section are very handy for storing vegetables and fruit as well. The drawer under the refrigerator section is what really sold us. The drawer rolls out easily and is very convenient. The adjustable divider adds a lot of flexibility. It is great for storing things you need often like eggs, cheese, lunchmeat, bacon, breakfast sausage, cheese sticks, and other items. The stainless steel finish looks great and matches our other appliances. We set the temperatures when we first installed the refrigerator and have not had to change a thing. The control panel is very similar to our other Samsung refrigerator, which was easy to use, so there was no learning curve. The ice maker and water dispenser on the door work great. Love the crushed ice. Only complaint is that unlike our other Samsung refrigerator, which would dispense water and ice even if the refrigerator door was open, this one does not. If you open the right refrigerator door, the dispenser stops. However, it does not stop if you only open the refrigerator drawer. Refrigerator is easy to roll on the rollers. Other complaint is that you have to turn off the water to replace the water filter. This must be a Samsung thing as our other refrigerator also required the water to be shut off. So at least it is easy to roll out from the wall to turn the water off and on. The replace filter reminder on the control panel is a handy feature. Ours filter lasts about six months. The filter installs in the lower front of the refrigerator and is easy to replace. So far, we are very pleased with this Samsung refrigerator and are confident it will last for a long time. Meanwhile, our Samsung refrigerator in the garage is doing a great job. We are very pleased with Samsung refrigerators.
See moreSee lessMy new Samsung 28 cu...
Reviewed on www.walmart.com·jimsteam32
[This review was collected as part of a promotion.] My new Samsung 28 cu ft refrigerator with Family hub (RF28R7551SR/AA) is now our new attention getter in our kitchen. Let's start this out with me saying I was actually a little worried the Flex draw would take up some needed freezer space or Refrigerator space. Not so at all!! It is perfect to hold all those bottles of water and cans of pop! The freezer is perfect for all our frozen Meats and vegetables for a family of 3. The refrigerator is planned out perfectly. We had an older model Samsung that the Refrigerator was set up very similar but for some reason our new one seems substantially bigger. The ice maker makes ice a little faster than the older frig I think, Unfortunately we had 2 icemakers in the old one, one in the freezer and one in the refrigerator, we have added the old ice maker bucket into the freezer and Everytime the Refrigerator one is full we dump it into the freezer bucket. Seems to work well for now to have enough ice for get togethers. As far as the main attraction " The Family Hub", it is awesome. I find myself Everytime I am in the kitchen stopping to play with the 21 inch screen. It was very easy to set up and link to my wifi. Setting up was a breeze. The speaker sounds amazing. Just as good if not better than the other smart speaker in the room. My wife enjoys syncing our Samsung TV in the living to the Family Hub so she doesn't miss her favorite shows while doing her thing in the kitchen. The Family hub app makes things so easy as well to customize the main screen with colors and pictures. The ability to sync my Google calendar to the calendar on the screen is a game changer too for us to keep informed about our upcoming events!! The apps loaded on the screen are great but if I had to find a down side to The Family Hub, it doesn't have an app store and is limited to the apps preloaded on it or any new apps would be pushed through future software updates. That being said the refrigerator is amazing other than that and is truly the Center of Attention in our Kitchen!!!
See moreSee lessI purchased this refrigerator with...
Reviewed on www.homedepot.com·Andie
I purchased this refrigerator with great anticipation in 2021. I even purchased the extended warranty. Since the purchase the ice maker has been replaced twice and is constantly needing repair. The extended warranty ran out so I had to pay to have it replaced the 2nd time. And it is going out again (by now i can tell when it’s going out). It is just over 4 years old and already needing its 3rd ice maker. I called Samsung and they will not cover the cost to repair it or the part. After paying for the extended warranty AND paying to have it replaced I don’t want to pay again; especially if it only lasts for 1.5 years. I wa so disappointed in Samsung. I had purchased other products for a rental property and also for their family members. But NO MORE. I can’t continue to support them when they don’t own up to an obvious defect. I can’t recommend this product or their customer service. I was always a Samsung supporter but no more.
See moreSee lessWe love this fridge except...
Reviewed on www.walmart.com·mageditr
We love this fridge except for the icemaker. The middle flex zone drawer is so nice with customizable temp control, depending on what you want to store in there. It's beautiful in our kitchen as well. However, we have the same issue as everyone else: the ice maker leaks some and then freezes up every few weeks. At that point I can defrost the ice with a dryer, then reset and it works again. I did see a "fix" on Youtube by adding insulation tape around the ice maker because it's just getting too warm. My husband hasn't had a chance to add the tape yet. Please consider buying another model that doesn't have an icemaker in the fridge compartment. We bought in 2020.
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