Hardshell, protects your personal items. The telescopic handle is recessed and has a single button for easily choosing one of two heights and locks in place repeatedly. If your bag is heavy, I would recommend using the intermediate height on the handle. On two sides of the case there are carrying handles that retract after using. Effortlessly maneuver and move to locations in the airport on the four swivel casters. The zippers operate smoothly for opening and closing the case and expanding the case. Inside, the screen, zippered compartment keeps items secured. There is a non removable pouch for storing small items between the two halves of the luggage. The second half of the luggage has a elastic strap with a plastic buckle to hold clothing in its place. The buckle is quick to fasten and separate. The entire inside of the case has a liner with zippers to access the underside. The weight of the luggage is heavier than a soft sided carry on because of the hardshell. I rather have the protection of the hardshell for the small difference in weight. Registration for the American Tourister warranty was simply, I just snapped a photo of the registration card QR code.