Las Vegas-based Allegiant Air is the third-best North American airline for customer satisfaction in the economy and basic ...
The J.D. Power 2024 North American Airlines Study is out. Delta and Southwest are the clear winners in this year's survey.
When American Airlines changes a customer's flight from Seattle to Miami, he asks for a refund. The airline suggests that it ...
Readers evaluated hotel card programs on customer service, how likely they would be to ... them to the frequent-flier ...
Choosing the best airline is challenging; especially when trying to balance affordability, reliability, safety, and comfort.
When an airfare ticket purchase doesn't go through, a representative advises the customer to dispute the purchase on his ...
In a bold move that favors air travelers, Spirit Airlines has announced the elimination of their change and cancellation fees ...
Consumer insights, data, and analytics company J.D. Power’s recent study claims “the power of people” – aka positive customer ...
After Apple loosened its App Store guidelines to permit game emulators, the retro game emulator Delta — an app 10 years in the making — hit the top of the App Store’s charts. But the ...
The carrier, which is consistently ranked among the worst by U.S. travelers, is in the midst of a major expansion at ...
Delta Air Lines has been ranked highest in overall customer satisfaction in North America ... a testament to its focus on staff training and customer service. Southwest Airlines, on the other hand, ...